Terms & Conditions
Returns and Refunds
Blooms guarantees the freshness, flower quality and value of every order. Delivery will be made on the date requested and every effort will be made to meet requests as per the preferred times period. Deliveries at specific times of the day can be requested, but not guaranteed. Complaints must be made within 48 hours of delivery to the Blooms through (+94) 773 506 506 Special delivery conditions apply to hospitals, hotels and high security areas. Blooms will either arrange a re-delivery of your order to the recipient or provide you with a full refund of your order after a standard inquiry in case of damage or loss. Important- You should contact www.Bloomsflowers.net within two days for a refund of the purchase price.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use our products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys), the type of personal information we may collect could include your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit / debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personally identifying Information
We endeavor to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use our products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys), the type of personal information we may collect could include your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit / debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
How will we use your information?
When will we disclose your information to others?
Please note that Blooms does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you get product or service. It may also be necessary to pass your data to the organization from whom you have ordered any products or services, such as a location-based service like for example 'Tell me where my nearest flower shop is'. Blooms may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with local or international applicable law.
Access to your Information- Information Security
Blooms recognizes that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Blooms is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorized access, accidental loss and / or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information. Please be aware that communications over the Internet, such as emails/web mails, are not secure unless they have been encrypted. Your communications may be routed through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Therefore, Blooms cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
Order Changes / Cancellations / Postpones?
The management reserves the right to decide as appropriate.